Grand Subaru in Bensenville, IL has been recognized with the prestigious 2026 Subaru Love Promise HEART Award, celebrating our unwavering commitment to delivering exceptional customer service and meaningful community engagement.
The Subaru Love Promise HEART Award stands as one of the automotive industry's most prestigious recognitions, celebrating dealerships that demonstrate exceptional dedication to customer service and community involvement. At Grand Subaru, earning this distinguished 2026 award represents more than an achievement—it reflects our ongoing commitment to treating every customer like family and making a positive difference in the Bensenville community and beyond.
This award validates what our customers have experienced firsthand: a no-hassle buying experience, genuine care from our team, and a relationship that extends far beyond the initial vehicle purchase. The HEART Award recognizes retailers who go above and beyond standard expectations, embodying the core values of the Subaru Love Promise through meaningful action. For our customers, this recognition means continued access to the highest standards of customer care, transparent service practices, and a dealership partner genuinely invested in their satisfaction and well-being.
Earning this award for 2026 builds upon our previous recognitions starting in 2021, when we began receiving the Subaru Love Promise Customer and Community Commitment Award. This consistent acknowledgment demonstrates that our dedication to excellence is not temporary, but rather a foundational principle guiding every interaction at Grand Subaru. Whether you visit us for routine maintenance, vehicle shopping, or community events, you can trust that our award-winning commitment to service excellence remains unwavering.
Our customer-first approach begins the moment you connect with Grand Subaru, whether online, by phone, or in person at our Bensenville location. We understand that purchasing or servicing a vehicle represents a significant investment, and we approach every interaction with the professionalism, respect, and transparency our customers deserve. Our sales team focuses on understanding your individual wants and needs, ensuring we match you with the perfect Subaru model—whether that's a family-friendly Ascent, an adventure-ready Outback, or a fuel-efficient Crosstrek.
We have eliminated the traditional dealership hassles by offering convenient digital tools including online scheduling, payment calculators, and pre-approval tools that make the car-buying and ownership journey simple and transparent. Our customers benefit from best internet pricing, instant quotes, and flexible financing solutions tailored to a wide range of credit situations. We also provide top cash offers for trade-in vehicles, ensuring you receive fair value and a straightforward transaction from start to finish.
The customer experience extends well beyond the showroom floor. Our comfortable waiting lounge features free internet access and amenities designed to make service visits as pleasant as possible. We offer express service, pickup and drop-off service, and shuttle options to accommodate busy schedules. Our commitment to convenience means you can easily schedule service and maintenance appointments, access genuine OEM parts and accessories, and benefit from service specials that help you maintain your vehicle's performance and longevity without stretching your budget.
Our recognition with the 2026 Subaru Love Promise HEART Award reflects not only our customer service excellence but also our deep commitment to the communities we serve. At Grand Subaru, we believe that being more than a dealership means being an active, caring member of the Bensenville area and the greater Chicago region. Our community engagement initiatives focus on making tangible, meaningful differences in the lives of our neighbors.
As an Eco-Friendly Retailer, we participate in programs that support environmental sustainability, including recycling hard-to-recycle items to reduce landfill waste, participating in local environmental cleanup events, and supporting tree planting initiatives. These efforts align with Subaru's broader commitment to environmental stewardship and demonstrate our dedication to preserving the natural spaces that outdoor enthusiasts and families treasure.
Beyond environmental initiatives, we actively support local causes and participate in the Subaru Love Promise programs that benefit our community. Our involvement extends to various charitable activities, educational programs, and family-oriented events that strengthen the fabric of our local area. This commitment to giving back is not an obligation—it is a reflection of our values and our belief that a thriving community benefits everyone. When you choose Grand Subaru, you partner with a dealership that invests in the well-being of the communities where we all live, work, and play.
Behind every award-winning customer service experience at Grand Subaru stands a team of factory-trained, certified technicians who bring expertise, precision, and dedication to every service appointment. Our service team plays an instrumental role in our HEART Award recognition because they consistently deliver the quality care that keeps Subaru vehicles running reliably for years to come. With 96% of Subaru vehicles sold in the last 10 years still on the road—a rate higher than Honda, Toyota, or Hyundai—our technicians help maintain this remarkable record of longevity.
Our certified technicians utilize advanced diagnostic equipment and genuine OEM parts to ensure your Subaru receives the exact care it needs. Whether performing routine maintenance, addressing recalls, conducting complex repairs, or installing accessories, our service team maintains the high standards that Subaru owners expect. We provide expert diagnostics and repairs, tailored vehicle maintenance plans based on your driving habits and needs, and comprehensive information to help you make informed decisions about your vehicle's care.
The expertise of our service team extends beyond technical capability. They embody the supportive, helpful, and trustworthy qualities that define Grand Subaru's brand identity. Our technicians take time to explain service recommendations, answer questions, and ensure you feel confident about the care your vehicle receives. This combination of technical excellence and genuine customer care creates the unparalleled service experience that contributed to our 2026 HEART Award recognition and continues to earn us the loyalty of Subaru owners throughout the Chicago area.
At Grand Subaru, our guiding principle is simple yet profound: more than a dealership, we're family. This philosophy shapes every decision we make and every interaction we have with customers. The 2026 Subaru Love Promise HEART Award validates this approach, confirming that our family values resonate with customers and create lasting relationships built on trust, transparency, and mutual respect.
Building trust begins with transparency in every aspect of our business. From straightforward financing discussions and clear service recommendations to honest trade-in valuations and upfront pricing, we ensure customers have the information they need to make confident decisions. Our sales, finance, and service professionals work collaboratively to provide a no-hassle experience where your satisfaction takes priority over sales pressure. This customer-first approach has earned us recognition for having the highest overall dealer loyalty according to S&P Global Mobility for two consecutive years.
Our family values extend to understanding and supporting the diverse needs of our customers—whether you're a Chicago area family seeking a safe and spacious SUV, an urban commuter prioritizing fuel efficiency, or an outdoor enthusiast requiring off-road capability and adventure-ready features. We offer special programs including military incentives, VIP educator programs, and college graduate programs that demonstrate our commitment to serving those who serve our communities. Customer testimonials consistently highlight the trust and satisfaction they experience at Grand Subaru, reinforcing that our family-oriented approach creates genuine connections that last well beyond the initial vehicle purchase. As we celebrate this 2026 HEART Award, we remain committed to the values that earned this recognition and to serving our customers and community with the same dedication that defines the Subaru Love Promise.